Last Updated: September 2026
At ShopSamar.in, we aim to ensure that every order reaches our customers in good condition. Please read our Refund, Return & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation before the order has been shipped.
Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.
To request cancellation, please contact our customer support team with your Order ID and registered mobile number.
2. Return Eligibility
A return or replacement request may be accepted in the following situations:
- Wrong product received
- Product damaged during delivery
- Product received in defective condition
- Product significantly different from the item ordered
- Missing item in the delivered package
Customers must inform us within 48 hours of delivery if there is any such issue.
3. Unboxing Video Requirement
For claims involving damaged, wrong, missing, or defective products, customers are strongly advised to record a clear, continuous unboxing video from the moment the sealed package is opened.
We may request the unboxing video, photographs of the product, shipping label, and original packaging to verify the claim.
Claims may be declined where sufficient evidence is unavailable to reasonably verify the reported issue.
4. Non-Returnable Products
For hygiene, health, safety, or product-integrity reasons, certain products may not be eligible for return once opened, used, or unsealed. This may include:
- Health & wellness products
- Food or consumable products
- Personal care products
- Puja consumables
- Pet consumables or hygiene products
- Products with broken hygiene seals
- Customized or personalized products
This does not affect remedies that may be available where a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.
5. Change of Mind
Returns or refunds are generally not accepted solely because the customer:
- Changed their mind after receiving the product
- No longer requires the product
- Selected the wrong product, size, quantity, or variant
- Provided incorrect delivery or order information
Please verify all product and order details carefully before completing your purchase.
6. Return Condition
Where a return is approved, the product should generally be returned in its original condition, along with its original packaging, labels, accessories, and other items supplied with it.
Products that have been used, damaged after delivery, altered, or returned with missing components may not qualify for a return or refund, except where applicable law provides otherwise.
7. Refund Process
Once an approved returned product is received and inspected, we will inform the customer about the status of the refund.
If approved, the refund will normally be processed to the original payment method.
Depending on the bank or payment provider, it may take approximately 5–10 business days for the refunded amount to reflect after processing.
8. Cash on Delivery Orders
For eligible Cash on Delivery refunds, customers may be required to provide appropriate bank account or UPI details so that the approved refund can be processed.
9. Shipping Charges
Original shipping charges and return shipping charges may be non-refundable where the return is due to customer preference, incorrect selection, or another reason attributable to the customer.
Where ShopSamar.in verifies that the wrong, damaged, or defective product was supplied, applicable return/replacement shipping costs will be handled by us.
10. Replacement
Where appropriate, we may offer a replacement instead of a refund for an eligible damaged, defective, missing, or incorrect product.
Replacement is subject to product availability. If a suitable replacement is unavailable, an eligible refund may be processed.
11. Delivery Refusal / Incorrect Address
If an order is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, customer unavailability, or refusal to accept the shipment, applicable shipping or return-to-origin charges may be deducted from any eligible refund, subject to applicable law.
12. How to Request a Return or Refund
To raise a request, contact our customer support team and provide your:
Order ID • Customer Name • Registered Mobile Number • Reason for Request • Product Photos/Video (where applicable)
Our team will review the request and provide the appropriate next steps.
Contact Us
For cancellation, replacement, return, or refund assistance, please contact ShopSamar.in Customer Support using the contact details provided on our website.
